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Privacy Policy

Ladder Port Privacy Policy

Last Update: 2/26/2026

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Ladder Port (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://ladder-port.com (the “Site”) or interact with us.

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By using the Site, you agree to the practices described below.

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1. Personal Information We Collect

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In the past 12 months, we may have collected the following categories of personal information:

 

Identifiers

  • First and last name

  • Email address

  • Phone number

  • Mailing address

  • IP address

  • Online identifiers

 

Professional Information

  • Company name

  • Job title

  • Business contact details

 

Internet or Network Activity

  • Pages viewed

  • Time spent on Site

  • Referral source

  • Device type and browser

  • Interactions with advertisements

 

Commercial Information

  • Products viewed

  • Quote requests submitted

  • Communications with us

 

Inferences

  • Internal lead scoring or inferred interest categories based on activity

 

We do not knowingly collect personal information from children under 18.

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2. How We Collect Information

 

We collect information:

  • Directly from you (quote forms, contact forms, emails, phone calls)

  • Automatically through cookies and similar tracking technologies

  • From advertising platforms

  • From analytics providers

  • From CRM and marketing automation tools

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3. How We Use Personal Information

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We use personal information to:

  • Respond to quote requests

  • Communicate about products and services

  • Provide customer support

  • Improve Site functionality

  • Conduct advertising and marketing campaigns

  • Measure marketing effectiveness

  • Maintain security and prevent fraud

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4. Sharing of Personal Information

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We do not sell personal information for money.

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However, we may share personal information with advertising and analytics partners to support marketing and performance measurement. Under California law, certain advertising activities may be considered “sharing.”

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For example:

  • We may use Google Ads features such as remarketing or Customer Match.

  • This may involve securely transmitting identifiers (such as hashed email addresses) to Google so that advertisements can be delivered to relevant audiences.

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We may share information with:

  • Advertising platforms (such as Google Ads)

  • CRM and marketing automation platforms

  • Analytics providers

  • Service providers supporting our operations

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These parties are contractually required to use personal information only for authorized business purposes.

 

You may opt out of the sale or sharing of your personal information at:

https://www.ladderport.com/do-not-sell-or-share 

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5. Cookies and Tracking Technologies

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We use cookies and similar technologies to:

  • Operate the Site

  • Analyze traffic

  • Support advertising and remarketing

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You can manage cookies through your browser settings.

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We honor browser-based opt-out signals such as Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as a valid request to opt out of sale or sharing for that browser.

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6. Your Privacy Rights (California Residents)

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If you are a California resident, you have the right to:

  • Request access to the personal information we have about you

  • Request deletion of your personal information

  • Request correction of inaccurate information

  • Opt out of the sale or sharing of your personal information

  • Not be discriminated against for exercising your rights​

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Opt-out requests are processed within 15 business days.
Other verified requests are responded to within 45 days.

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You may submit a request at:

https://www.ladderport.com/do-not-sell-or-share  

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7. How We Verify Requests

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To protect your information, we verify identity before fulfilling access, deletion, or correction requests.

 

Verification may include:

  • Confirming requests submitted from your email address

  • Sending a verification link

  • Requesting limited additional information if necessary

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We use verification information solely to process your request.

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8. Data Retention

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We retain personal information only as long as reasonably necessary for:

  • Providing requested services

  • Fulfilling legal obligations

  • Resolving disputes

  • Enforcing agreements

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Retention periods vary depending on the type of information and business purpose.

 

9. Security

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We use reasonable administrative, technical, and physical safeguards, including SSL encryption.

No system can guarantee complete security, but we take appropriate measures to reduce risk.

 

10. Third-Party Links

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The Site may contain links to third-party websites. We are not responsible for their privacy practices.

 

11. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

 

12. Contact Us

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Ladder Port
7081 Dan McGuire Drive
Brighton, MI 48116
sales@ladderport.com​

(800) 770-8851

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